Privacy Policy
Effective April 2, 2026
1. Data Controller
SSG LLC ("SURDAM"), a California limited liability company, is the data controller responsible for your personal information. For all privacy-related inquiries, contact us at privacy@surdam.us.
2. Information We Collect
We collect information you provide directly, including your name, email address, shipping and billing address, phone number, and payment details when placing an order or creating an account. We also automatically collect device information, IP address, browser type, and browsing behavior through cookies and similar technologies.
3. How We Use Your Information
Your information is used to process and fulfill orders, provide customer support, send order updates and shipping notifications, improve our products and services, detect and prevent fraud, and comply with legal obligations. With your consent, we may send promotional communications about new collections and offers.
4. Cookies & Tracking
We use essential cookies to enable core site functionality and analytics cookies to understand visitor behavior. For detailed information on the cookies we use, please refer to our Cookie Policy.
5. Data Sharing
We do not sell your personal information. We share data only with service providers who assist in order fulfillment, payment processing (Shopify Payments), shipping, and analytics (Google Analytics). These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.
6. Data Security
We implement industry-standard security measures, including SSL encryption for all transactions. Payment information is processed securely through Shopify and is never stored on our servers.
7. International Data Transfers
If you are located outside the United States, your personal information will be transferred to and processed in the United States where SSG LLC is based. We implement appropriate safeguards for these transfers, including standard contractual clauses where required. By using our website or placing an order, you consent to this transfer.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal data, restrict or object to processing, and withdraw consent at any time. To exercise any of these rights, contact us at privacy@surdam.us. We will respond within 30 days or as required by applicable law.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the sale or sharing of your personal information; and not be discriminated against for exercising your privacy rights. SURDAM does not sell personal information as defined under the CCPA. To submit a request, contact us at privacy@surdam.us.
11. European Privacy Rights (GDPR)
If you are located in the European Economic Area or United Kingdom, we process your data on the legal bases of: contract performance (to fulfill orders), legitimate interest (to improve our services and prevent fraud), and consent (for marketing communications). You have the right to access, rectify, erase, restrict processing, data portability, and to lodge a complaint with your local supervisory authority. To exercise your rights, contact us at privacy@surdam.us.
12. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.
13. Updates
We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of any modifications.
14. Contact
For privacy-related inquiries, please contact us at privacy@surdam.us.