How do I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment. You may also track your order by signing into your account and navigating to your order history.
How long does shipping take?
Standard US shipping takes 3–7 business days. Expedited shipping options are available at checkout for faster delivery. Complimentary US shipping is offered on all orders over $100. You will receive a tracking number via email once your order has shipped.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and returned in their original packaging with all tags attached. Sale items are final sale and cannot be returned. To initiate a return, please contact our customer service team at help@surdam.us or visit the Returns section of your account.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support Apple Pay, Google Pay, and Shop Pay for a streamlined checkout experience. All transactions are processed securely through encrypted payment systems.